June 3, 2015 | Filed under: News
We had an experience recently that reinforced to me who we are and what we’re about, and I wanted to share that with you briefly. This kind of thing has happened to us a couple times before, and I don’t feel the need to call out any names in any case.
What happened is this: during the course of our work on a roof, the homeowners got into a disagreement with another contractor while we were working there. It got bad enough that the contractor left the job (whether he decided to leave or was asked to, I don’t know—and it really doesn’t matter. Point is they could not resolve the issue). Now, as a contractor, this will tend to make me nervous. Even though I know there are plenty of untrustworthy and poor-quality contractors around, when something like this happens it makes me worry that we might be dealing with a homeowner who is unreasonable or difficult to make happy.
Whenever this happens, there’s only one thing you can do: be a professional. We just don’t worry about what happened between them, keep doing what we’re doing and be who we are in terms of craftsmanship, care, attention-to-detail and living up to our promises.
Every single time we have found ourselves in this situation, just going about our business in a professional manner has prevailed not only to the point of finding that we have pleased our customers, but beyond that really impressed them. In a way it leaves us feeling kind of sad for the state of our industry, when following just those simple “golden rule” type guidelines can really make you stand out and be exceptional. Unfortunately we have seen way too much of the downside of our industry in our hiring attempts as well, and that continues to be a frustration for us.
We don’t claim to be supermen, saints, or angels. We promise to work on your roof to the best of our ability using outstanding products and proven techniques, resulting in a roof that will protect and beautify your home for decades to come. And while we are there you’ll see the care, dedication to craft, and respect for you and your property that real working men have. And the more I think about it, instead of being disappointed in our industry I’ll just be proud that we can be who we are and make so many people happy.